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I really cannot be spending an hour at McDonald's when we weren't even sitting in. I'm very disappointed and annoyed at the same time. It's only after querying about my order that they started preparing it and was then told about the bread and refund. The other order was removed from the screan, without being prepared. There was no professionalism or customer service. What made it worse was being told that they busy receiving fold over breads and being offered a refund over 30 minutes later. The problem was having to wait over 30 minutes for my order. Got to McDonald's Stoneridge at 18:02, my order processed at 18:10 which was all good, 3 seperate orders placed. I'm the type of customer that NEVER complains or even send emails, but like I said, I'm completely frustrated at this point. They are constantly on point and I can enjoy the food rather than having to take the time to go back and address an issue. But quite honestly, I never thought I would feel this way, but I may just take all my business to jack in the box, which happens to be right across the street from the McDonald's I've had issues with and I would be more than happy to pay the extra money. I know you have millions of customers and one person won't make a difference, but if I ever decide to visit a McDonald's again I would rather fight the hectic Walmart traffic and lines to order at that McDonald's than to ever visit this location again. My family told me I should definitely go back and get an refund, but honestly im over this McDonald's location. All four orders of fries were so hard I couldn't even break them in half, not to mention they were plainly burnt, the fries were two different colors plain as day in each container, a dark brown and off looking white. My 8yo son Loves McDonald's fries, but this time he wasn't able to eat the first one. So last night, 6/29 being that the mcdMcDonal location at my local waWalma was closed, I reluctantly returned to store #12658 and this time I knew better to order soda, but I ordered my son a happy meal, 3bacon mcdoubles and 3 order of fries. I frequent this location alot, so out of habit and not thinking, I visit the same store 2 more times the following week and the Coca-Cola dissappoinly tasted the same. The first time I brought it to the managers attention and I was told that they changed the product out and I was able to test it this time. Reality it tasted like syrup with a nasty flavor. I was SHOCKED because never had a bad experience here, but that night on 3 previous visits they were serving Coca-Cola that litteraly tasted like flat non-carbonated soda. Prior to this visit I had already had some disappointing situations with the product. On I visited the McDonald's located at 91-590 FARRINGTON HWY STE #2 Kapolei, HI 96707 at approximately 11:30pm.

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We hope this clarifies the process in order to redeem your MyMaccas rewards offers.Д¬ustomer Service Assistant Supervisor Read full review

Please be advised this is the process for redeeming any of our MyMaccas Rewards.

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This will display a barcode & offer code which can be scanned or entered at a kiosk in-store after pressing the вЂoffer' button, or showing the code to a crew person at the counter, McCafe or Drive-Thru. If you are placing an order in store and wish to use the discount, to redeem the offer, you would need to tap the offer and then select 'scan'. At the bottom of the order in the basket it will say 'Offer will be applied when you place your order' and the order summary will display a discount if applied correctly. Please be advised that in order to redeem the offer as part of a mobile order the customer needs to tap the offer listed under вЂmy rewards' and & then select 'apply to order'. Thank you for your email in regards to the 25% discount on your first order through our Mobile Ordering App. Surely a company of this size could afford to refund the 25% of a $30.55 order or at least offer something?

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He told me there was nothing he could do and to send an email on the app to have it rectified.Д®ven if it was my error, (Which it wasn't as it never showed up in the offer section), I can't believe that I wasn't even offered something as little as a 'buy one get one free voucher' or a free small fries as good will. Queried it with the manager at the store who couldn't find the issue and said normally it is under the 'offer section' but even he could see it wasn't there.

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I was on the website the other day and saw the 25% discount offer for the first order using the McDonald's mobile app so decided to download the app and use it.

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